![]() It will be picked up during the hours of 9 am – 5 pm. You can also request trash pick-up at the front desk. While we don’t furnish daily housekeeping during your stay, you may bring dirty towels to the front desk to switch out for clean towels. Our check-in packets include standard policies and procedures for each arrival, and our policy regarding housekeeping or maintenance concerns is very clear: "Do you provide housekeeping, maintenance, and pest control services? Each cabin is cleaned and inspected prior to your arrival. Being a long-standing customer with us, you know our Resort offers unmatched on-site services for any and all concerns as they arise. Furthermore, we regret you did not share these concerns with us during your stay and have instead chosen to disseminate your feedback and collected images through social media and other avenues without providing us the reasonable service time to assist you. Our family and Hidden Mountain staff appreciate your long history with us, and we regret you have had this experience. We value your response and will appropriately address these concerns with our staff. Guests can enjoy a plethora of amazing East Tennessee activities just outside the door! We’re located in Sevierville, TN and only minutes from everything Gatlinburg and Pigeon Forge have to offer, but a world away from the stresses of life.Nancy, Thank you for your time in writing this letter and compiling your feedback regarding your recent stay with us. We are less than 5 minutes from Tanger Outlets at Five Oaks and only ½ mile from The Apple Barn & Cider Mill. For the best in shows, dining, amusement parks, and shopping-we are right in the middle of the action. Our wedding venues and amenities are located at Hidden Mountain East, which offer stunning mountain vista views, tranquil prayer gardens, and a wide range of gorgeous reception options.įor day adventures, hikers and outdoor enthusiasts can find the entrance of the Great Smoky Mountains National Park just 10 miles down the parkway. All of these can provide gorgeous settings for your photos. Amenities at Hidden Mountain East include seasonal swimming pools, picnic pavilions, gazebos, and fishing ponds. An attentive, onsite office and on-call maintenance staff are available as well. ![]() Hidden Mountain East provides 1-14 bedroom Log Cabins, Cottages, and Villas, as well as The Dell, a Class A Motor Coach Resort. Hidden Mountain Resort has 2 locations in Sevierville, TN, Hidden Mountain East and Hidden Mountain West. In carrying on their legacy, they have a heart-dedication to making everyone feel at home and part of the family. The Smith family still owns and operates Hidden Mountain Resort, along with a team of friends and extended family. With a variety of log cabins, farmhouse cottages, mountaintop villas, high end motorcoach sites, event venues and top notch amenities, the resort offers world weary travelers a quiet, authentic Smoky Mountain experience, tailored for rest and refreshment. ![]() With a lot of hard work and prayer, the resort has grown immensely and is now a premier destination for thousands of guests each year, from all over the globe. Just minutes from the majestic Great Smoky Mountain National Park, they began the sanctuary that is now known as Hidden Mountain Resort. Almost 40 years ago, our founders Butch and Brenda Smith had a vision-a peaceful escape for families and guests to reconnect and hide away from the busyness and stresses of life in a mountain cabin.
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